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We guarantee all items will be received in 100% usable condition. If there are issues regarding major purchases such as cages or livestock then we will handle them on a case-by-case basis. We want your business and are fair regarding all issues that may arise.

Absolutely not. If you don’t want a pet that can fly, get a goldfish! Parrots’ health and mental well-being are compromised by being rendered flightless. Flying – even in a controlled area – builds musculature, improves the respiratory and cardio-vascular systems, and increases a bird’s confidence that it can escape from danger. What’s more, the very act of cutting across the quills causes irritation and can lead to plucking or self-mutilation.

Birds can live up to 70 years depending on the species; most average 10-30 years.

But i have a cat (or a dog) so that means i can’t get a bird, right?

I have allergies: can i still get a bird?

Do you guarantee the health of your birds?

Why don’t you guarantee the bird longer than five days?

What does you “Lifetime Guarantee” mean?

Change or Cancel an Order?

Guarantee Statemen

That depends on what you are allergic to. If you are allergic to dust and dander then the best way would be to go to an allergist and get tested for allergic reactions to the two different types of bird feathers: those with powder preening gland and fine dander (Cockatoos, African Greys, Cockatiels) and those with an oil preening gland (Macaws, Conures, Parakeets, Lovebirds, most other parrots).

Absolutely. We have the strongest bird guarantee in the country, and more importantly, we stand behind our guarantee. The guarantee is simple: We guarantee that we are selling you a perfectly healthy bird. To verify that guarantee, within five days you need to go to an Avian Vet and get any and all testing you prefer to do on your bird, at your expense. We can guide you as to the tests we suggest. If the results are not perfect but the bird can be easily treated, then we pay for all medications and all treatment. If the results are unacceptable then we either replace your bird or refund 100% of the purchase price of your bird, at our option.

Must be done within 4 hours, and can only be done prior to your order being shipped. If your order has not been picked up by the shipper then we are glad to make changes or cancel your order for no fees or charges.